Refund Policy

Order Cancellation

If you want to cancel your order, you must contact us within 12 hours of placing the order. No cancellation once the packaging and shipping process has started.


At, we hold ourselves to the highest standards of quality and service. We strive to ensure that all our products get shipped in excellent condition and arrive at your doorstep promptly. However, we understand that certain items may arrive defective or damaged during shipping. Rest assured that we take this matter very seriously, as all our products are packaged and shipped with the utmost care.

If you receive a defective or damaged item, we would like to apologize in advance and provide you with the best possible solution to rectify the situation. Therefore, we offer a return or reshipment policy exclusively for these items. A proof of picture and/or video needs to be provided for any defective or damaged item.

Unfortunately, we do not accept returns or refunds for reasons other than a defect or damage due to shipping. This policy is in place to maintain quality products and to ensure that every customer receives a brand-new product free from defects or damages. Products on offers and discounts are subject to the same policy.

There are several reasons for this decision. Firstly, we want to ensure the safety of all our customers by adhering to high-quality standards. Therefore, we cannot take any risk of exposing our other customers to any possible contamination which could arise from returning products.

Secondly, we seek to provide excellent value to our customers by maintaining affordable prices. To keep our prices low, we cannot afford to absorb the cost of processing returned products which could increase the final costs for all our customers.

We appreciate your understanding in this matter, as this policy enables us to maintain affordable prices for our valued customers without compromising the quality of our products. Furthermore, this policy benefits you by ensuring that the products you receive are always brand new and not returned.

We strive to provide our valuable customers with the best quality products at affordable prices. Please let us know If you are unsatisfied with your order by contacting our customer service, and we will do our best to help you.

We hope you understand our rationale behind this policy, and we assure you that we are committed to providing you with the highest level of satisfaction with our products and services. Thank you for choosing!

We thank you for your cooperation, and if you have any further questions or concerns, please do not hesitate to contact our customer service team at

Kindly note that we do not issue a refund if:

  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)

If your order was not delivered, you could submit a refund request within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page or emailing us.

You can always contact us for any questions at

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